From April 2021, the practice will not be taking prescription requests over the telephone – you can request your repeat medication by the following methods:
Choose the option that suits you best:
Other ways to order
We do also accept paper prescription requests – please tick or clearly state the items you need to order and hand in or post
this your request to the practice.
Queries about your medication:
You can submit an admin enquiry through our online consultation service.
If you want to call us about a medication query, please do so after 10am.
Please request your prescription 5 working days before they are due, this gives us the time needed to accurately and
safely process your request.
Please note your pharmacy may have an additional wait time to prepare your medication for collection.
Only order repeat prescriptions that are essential and due, national regulations state we are not able to supply
additional quantities or medications just in case.
Requests for new medications, antibiotics, or dose changes must be made as a medical request and may require a
clinician review.
You must collect your prescription direct from the pharmacy, you can no longer collect from the surgery.
Prescriptions Charges and Exemptions
Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs).
The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines. Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.
If you pay for NHS prescribed HRT medicine 3 or more times in 12 months, a HRT PPC could save you money.
Each item on an NHS prescription usually costs £9.90. You can buy an HRT PPC for a one-off payment of £19.30 (the cost of two single items).
The HRT PPC covers an unlimited number of certain HRT medicines for 12 months, regardless of why they are prescribed.
The HRT PPC does not cover all HRT medicines. Check if it covers your HRT medicine.
If your HRT medicine is not covered, or you also get prescriptions for items other than HRT medicine, you may save more with a 3 or 12 month PPC that covers all NHS prescriptions.
Before buying an HRT PPC, check if you’re entitled to free NHS prescriptions and other help with health costs using our eligibility checker.
click on the link below to buy an HRT PPC
NHS Hormone Replacement Therapy Prescription Prepayment Certificate (HRT PPC) | NHSBSA
NHS charges – Updated 1 April 2026
The Department of Health and Social Care (DHSC) has announced that from 1st April 2026, the NHS prescription charge will increase to £9.90 per prescription item (note: some items may incur more than one charge).
These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.
- Prescription (per item): £9.90
- 12-month prepayment certificate (PPC): £111.60
- 3-month PPC: £31.25
- 12 month PPC for hormone replacement therapy (HRT) ONLY is £19.30
If you will have to pay for four or more prescription items in three months, or more than 14 items in 12 months, you may find it cheaper to buy a PPC.
- Telephone advice and order line 0845 850 0030
- General Public – Buy or Renew a PPC On-line
There is further information about prescription exemptions and fees on the NHS website
Third Party Prescription Services
Please review the guidance from NHS England on the dangers of buying medications online, how to best use an online pharmacy and check for the General Pharmaceutical Council’s (GPhC) internet pharmacy logo to identify legitimate online pharmacies.
https://www.nhs.uk/using-the-nhs/nhs-services/pharmacies/dangers-of-buying-medicines-online/
